TERMS AND CONDITIONS

TRIALS

Both Wedding Hair and Makeup trials for brides are encouraged to ensure that together we can create your dream wedding hair and perfect your makeup look.


Trials take place on the North Shore, Auckland and must be paid in full to secure a date. If you can’t see me in person for a trial due to distance, timing or COVID-19 restrictions we will do a complimentary video call or consultation via email. 


Trials usually take place 6 weeks prior to the wedding date (up to 3 months prior) however you are also most welcome to book one before confirming your date, without obligation to book. They are paid for in full at the time of booking the trial date. Trials are non-refundable, see cancellation policy below.

 

TERMS AND CONDITIONS

 

BOOKING PAYMENTS - The invoice is split into two payments, the non-refundable booking fee payment ($200.00) and the remaining balance payment.

BOOKING FEE PAYMENT: The non-refundable booking fee payment is required to confirm a booking and secure your chosen date.  The booking fee payment secures your booking and in addition covers costs such as, but not limited to, administration between Amy and the client etc. A booking is only confirmed once the booking fee payment is received into Amy Ryan’s nominated New Zealand Bank Account. AMY RYAN - 12-3037-0405662-51. Please note booking fee payments are non-refundable or transferable at any time. Please request any SWIFT Codes for international transfers. 

REMAINING BALANCE PAYMENT: The remaining balance payment must be paid on the due date which is 6 weeks prior to your wedding date. If the remaining balance payment is not made in due time, Amy reserves the right to cancel the booking. Forward payments of the remaining balance are not accepted. Please note remaining balance payments are non-refundable or transferable at any time.

Late bookings made within 4 weeks of the booking date require the invoice paid in full as a single payment to confirm a booking and secure your chosen date. Payment is non-refundable or transferable at any time. 

EXCLUSIVITY CLAUSE - The client grants Amy Ryan - Ryan Beauty Co, the sole and exclusive right to provide all hair and makeup services agreed to on wedding day, and/or an assistant/replacement she provides.

CHANGES WITHIN A BOOKING - Any cancelled services or changes to the work contracted must still be paid for, unless Amy Ryan – Ryan Beauty Co, choses to remove or refund, at her sole discretion. Amy would have accepted the booking based on the number of services stated in the invoice. Requests to increase total numbers will all be accommodated, where possible, but will be subject to availability.

ADDITIONAL FEES

ASSISTANT FEE: There is a minimum service fee and maximum time limit of 6 hours service. If the booking is for more people, services, or is time restricted - an assistant is required. Amy will supply one of her professional assistants from her team of artists and/or stylists, and this service will be charged at an additional rate. Or you may arrange a secondary artist and/or stylist of your own choosing so long as this is discussed and noted by Amy Ryan – Ryan Beauty Co.

AFTER HOURS FEE: Wedding Bookings required after hours (before 8am / after 6pm) will incur an ‘after hours’ fee of $50.00 am and/or pm. 

PUBLIC HOLIDAY SURCHARGE: Surcharge will apply to bookings on Public Holidays and during some holiday periods.

TRAVEL SERVICE: No travel fee is charged within 20kms from the Ryan Beauty Co. Studio on the North Shore, Auckland. From there it is $0.82 per km for travel by car.  Travel service fees and Flat fees for the following areas are subject to change at any time:


- Matakana/Mangawhai area $50.00 flat fee
- Kumeu area $30.00 flat fee
- Waiheke Island $200 flat fee which includes the return ferry ticket and parking on the mainland. An arrangement for a pickup and drop off to and from the ferry terminal must be arranged by the client.
- Kawau Island $100 + the cost of the water taxi or pick up in your boat.

FLIGHTS: If flights are required Amy shall book them at her discretion, at the client’s expense. Flight pricing is subject to change at the airline’s discretion. Amy will provide an exact quoted price as per the airline as at the date. Amy holds no responsibility to any increase in airfare costs etc, and such costs will be the client’s expense. Full flight costs must be paid for as part of the initial booking fee.

ACCOMODATION FEE: Accommodation Fee for one night is $250.00 (+$50 if an assistant artist is also required) and shall not exceed this amount where possible. Accommodation for Amy may be required for one night when travel for 2 hours or more one way is required, or if there is an exceptionally early start that could otherwise impact the standard of Amy’s work. Amy shall book any private accommodation required at her discretion. Full accommodation costs must be paid for as part of the initial booking fee.

REQUIREMENTS WHEN AMY RYAN – RYAN BEAUTY CO. COMES TO YOU:

Certain requirements are needed when Amy comes to you, so that she can perform the services to her highest standard.  A dining size table must be made available for Amy to set up at. This must be clean, empty and adequate in size. Ample natural light is necessary for services to be performed properly (i.e. close to a big window and is a well-lit room).

A working power socket must be available and close to the work area. Business and contact details for any Wedding Photographers/Videographers there on the day must be made available to Amy prior to the booking date. Safe and secure parking within 15 metres must be available for Amy to ensure she can easily unload her equipment. If there is no available parking at the location, the client must inform Amy well in advance so that other arrangements can be made. If parking is not free, the cost of parking must be paid for by the client. Any damages to Amy's Professional Kits or Tools whilst at the client’s booking location (that are not caused by Amy) will be charged to the client in full and at Amy’s discretion. 

By agreeing to these Terms and Conditions you are allowing Amy Ryan – Ryan Beauty Co. to share any photos from your wedding day or preparations that are shared on social media or by email or by download from your photographer after your wedding day. If you have any concerns about this, please discuss this with Amy before the wedding date.

CANCELLATIONS - Any and all cancellations must be made in writing via email. A cancellation fee may apply, this is covered below. 

Amy Ryan – Ryan Beauty Co. does not postpone any bookings therefore a postponement of a booking is considered a cancellation.

CANCELLATIONS WITHIN 6 MONTHS: If the client cancels their booking within 6 months of the booking date, 50% of the invoice must still be paid for and will be charged immediately as a cancellation fee.

CANCELLATIONS WITHIN 8 WEEKS: If a client cancels their booking within 8 weeks of the booking date, 100% of the invoice must still be paid for and will be charged immediately as a cancellation fee.

Upon notice of cancellation, a final invoice will be emailed to the client. Full payment must be received within 5 days of the invoice date. Amy Ryan – Ryan Beauty Co. reserves the right to take any legal action at any time for non-payment.

ON THE DAY: If the client has not arrived, delays start time or is not ready to begin makeup and/or hairstyling session within 10 minutes after their designated appointment time, the booking may be deemed cancelled and the booking payment will be null and void entirely. Amy Ryan – Ryan Beauty Co. will make the final call on whether a booking will still go ahead if the client is late or delays start time. Should the client wish to rebook, a rebooking fee may apply.

COVID-19 POLICY

Level 1 and Level 2: Amy is able to operate at Level 2 and Level 1, therefore bookings may proceed and will be expected to do so. Standard cancellation policy applies if the client no longer wishes to go ahead on their date.

Level 2.5, Level 3 or Level 4: Should a Nationwide or Auckland lockdown restriction be put in place that falls on your wedding date, preventing Amy from performing her services, your booking will be transferrable to a new date up to 1 year out from your original date (subject to availability).  Normal terms and conditions will apply to the new date.

For general event makeup and hairstyling bookings: If your new date you wish to postpone to is not available, you will instead receive a credit for the full amount you have paid, to redeem towards a single new booking (credit cannot be split between multiple bookings).  If you are not postponing and are cancelling your booking, then the standard cancellation policy will remain the same.

For weddings: If your new date you wish to postpone to is not available, you will instead receive a credit for the full amount you have paid, to redeem towards a single new booking (credit cannot be split between multiple bookings and excludes the cost of any services already performed e.g Bridal Trial). Note: It is imperative you check with all of your vendors before picking a new date to postpone to, in addition to offering multiple date options. Rescheduling a postponed wedding should be a collaboration between couples and vendors. If you are not postponing and are cancelling your booking, then the standard cancellation policy will remain the same.

NZ Border / quarantine restrictions: NZ Border and or quarantine restrictions of any kind are not accepted in any way as a valid postponement exception. A postponement will not be permitted should the client or family/friends/attendees not be able to enter NZ or make the quarantine time restrictions put in place by the Government. The only valid postponement exceptions are those listed in the Covid-19 Policy above.

CANCELLATION BY ARTIST - In the unlikely event that Amy needs to withdraw from a booking, she reserves the right to do so at any time if she is unable to perform her duties for any reason, without explanation. Amy will then endeavour to find a replacement, either from her team of professional makeup artists and hair stylists, or outside of the team. Only if Amy is unable to find a replacement she deems adequate, will the client receive a refund (minus services already performed - e.g Bridal Trial). The client agrees that 100% of monies paid refunded is the only liability to Amy Ryan – Ryan Beauty Co. Refunds will be made in full within 30 days. Amy Ryan – Ryan Beauty Co. will not be liable for any non-performance due to unforeseen circumstances.  

LIMITATION OF LIABILITY - In the unlikely event of a total failure or cancellation of the booking by Amy Ryan – Ryan Beauty Co. or in any other circumstances the liability of Amy Ryan – Ryan Beauty Co. to the client shall be limited to the total value of the booking. Amy Ryan – Ryan Beauty Co. will not be liable for indirect or consequential loss as a result of any form or postponement or cancellation to a booking. 

HYGIENE / HEALTH LIABILITY - You are legally obliged to disclose to Amy if you are sick, ill or contagious in any way at the time Amy will be performing a makeup or hairstyling session on you, or if at any time you have come into contact or been exposed to anyone who is / was / may be / might have been sick, ill or contagious in any way. Amy Ryan – Ryan Beauty Co. reserves the right to make any final decision on whether a client is unsafe to perform a makeup or hairstyling session on. If the client discloses that they are unwell in a reasonable amount of time prior to the makeup session, a credit will be offered. If the client has not made an effort to inform Amy within a minimum of 4 hours prior to the makeup start time, Amy is not obliged to offer any credit. The only acceptable form of contact for this is email, call or text. Social media messages are not an accepted form of contact.

FORCE MAJEURE - A Force Majeure Event can be defined as but is not limited to epidemics/pandemics, acts of god, and government restrictions. If a Force Majeure Event prevents Amy Ryan – Ryan Beauty Co. from providing her services on the event date, Amy Ryan – Ryan Beauty Co. shall, without limiting her other rights, provide a credit of any payments made (less services already performed) to be used on an alternative date within a 12 month period of initial event date. Standard terms and conditions apply once an alternative date is confirmed. New date is subject to availability.

GENERAL - By making a booking with Amy Ryan – Ryan Beauty Co. the client engages in “Service” and agrees to be bound by the Terms and Conditions. Once you have engaged with Amy Ryan – Ryan Beauty Co. it is assumed you have read and agreed to the terms and conditions.  These terms and conditions are non-negotiable. Prices and terms are subject to change. Amy Ryan – Ryan Beauty Co. reserves the right to terminate your booking for any non-compliance of terms without resolution of dispute. All pricing is in NZD and GST is included in all quotes and invoices. These terms apply to Amy Ryan – Ryan Beauty Co. and her team of artists and stylists.